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marie D

1 reviews | Active since Sept 2012

06 Apr 2019, 10:51

PROOF OF ARREARS NOT FORTHCOMING

SMARTCARD ACC ********** 330 On the 25th September 2018 were send a message after numerous queries... You have a credit of R 422.84 currently. ~MK

Out of the blue... Your services are disconnected. To have services reconnected you need to pay R277.61 which will cover services from 22-03-2019 to 27-03-2019.

My son, who pays have paid R100 Feb & March and today R200 to have service reconnected... ? You need to make a payment of R 271.30 today, you have an arrears amount of R 146.78 on your account so in total you need to make a payment of R 271.30.

When I check my statement online, its only updated to February.. How can these *********** staff refer me to check online, if the data is not updated to what they are quoting as on arrears?

I've asked them since March email the data... Maybe the staff don't know how to send an email? #Fedup

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mD
marie D's update06 Apr 2019, 17:13
Reviewer Update
#Latest_DstvTwitterDMResponse @ 11:07..... The March statement will only be available once the services are reconnected, and you can still view your balance without the statement. The amount required to reconnect services until 27-04-2019 is R 71.30. ### All the information is available on your transaction history. ### What is the actual dstv subscription? DStv Response : Your monthly subscription is R 200.00 due on the 28th of each month. The Access Package we paid up until March was R99...and for this consultant to say it increased to R200.. Are the staff properly trained? Nowhere on the system does it show the new monthly subscription on my account with dstv. Message ********** are disconnected in any case and you can just pay for DStv Access which is R 105.00 per month. So can anyone at DSTV confirm the correct amount? Taking into account it is the 6th April, therefore must a proportionate fee of 20 days.