CG
Chareen G
1 reviews | Active since Aug 2012
12 Aug 2015, 13:41
Promise to refund but keeping the monies
At this point i'm very shocked on how is this being dealt with. My mother is the account holder (due to the fact my father is deceased L C Giani) We cancelled and returned the device back to the agency on the 04/06/2015. Was promised that the R460 and the credit will be refunded back to us with in 14day ITS NOW 12/08/2015 AND STILL WAITING. <br> <br> I truly see this as *****ing my mothers monies and she is a pensioner. This is not how this is being dealt with!!!!! I belief the Consumer Protection Act will love.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Aug 2015, 10:38Hello chareengiani,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following as we unable to access your account with the ID : *** and Celll number : *** provided.
1. MultiChoice Customer Number
2. Account Holder's ID Number
3. Decoder Serial Number
Please refer to your personal email
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv Enquiries Team
##END HPIR##
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following as we unable to access your account with the ID : *** and Celll number : *** provided.
1. MultiChoice Customer Number
2. Account Holder's ID Number
3. Decoder Serial Number
Please refer to your personal email
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv Enquiries Team
##END HPIR##
DStv (MultiChoice)'s reply16 Aug 2015, 10:38
Official
Hello chareengiani,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following as we unable to access your account with the ID : *** and Celll number : *** provided.
1. MultiChoice Customer Number
2. Account Holder's ID Number
3. Decoder Serial Number
Please refer to your personal email
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv Enquiries Team
##END HPIR##
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following as we unable to access your account with the ID : *** and Celll number : *** provided.
1. MultiChoice Customer Number
2. Account Holder's ID Number
3. Decoder Serial Number
Please refer to your personal email
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv Enquiries Team
##END HPIR##