NR
Ntlhogolane R

1 reviews | Active since Dec 2015

15 Feb 2018, 19:00

Promise not kept

As per the above complaint. I went into the Walk-In Centre in Randburg to complain about the long wait of the installation I was assured by the Floor Manager-Seipei Rahube at the Walk-in Centre in Randburg that I will be refunded for the days that I didn't watch DSTV. That was around the 15th November 2017 and to date(15/02/2018) the refund has not happened. Promise not kept.Poor service.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2018, 08:42
Official

Dear Ntlhogolane Johannes

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2018, 15:34
Official

Good day Ntlhogolane

I apologise for the poor customer experience.

Your concern has been referred to Seipei to contact you. Kindly expect feedback from her in this regard.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,