Promise not fulfilled

Enquiry Reference Number:<br> ***<br> <br> Dear Phillemon Moshia<br> Thank you for your email. We apologise for the delayed response.<br> We are happy to assist you with your query.<br> Kindly note that we have transferred credit of R460.71 to customer number <br> <br> *** <br> <br> <br> The above is an email which was sent to be based on a query I logged to transfer the 854credit on the one account I was using before I upgraded to the HD package on customer code *** The old service is not being used since the new subscription was taken and I was promised the credit as per email above will be transferred my new service has been deactivated as a result. This is not acceptable and I want the credit transferred as promised to the new account as promised and arranged and my service reactivated <br> <br> <br> Kind regards<br> Noreen Nkala <br> <br> <br> Rate our Service:<br> [rate our service button]<br> <br> <br>