TM
Tebogo M
1 reviews | Active since Aug 2020
02 Sept 2021, 09:38
Prolonged Response and NO Service Delivery
To whom it may concern if it does to anyone in that company.
My services have not been reinstated and yet I get a notification that is reconnected. See below, I am exhausted from sending email back and forth and calling to speak to someone that won't be helpful at all.
"ENQUIRY REFERENCE NUMBER : ***1 Dear DStv Customer, Thank you for your email.
Please note that the services have been reconnected and the payment is allocated. Should you need any further assistance ,please feel free to contact us at anytime .
You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/
Regards Venecia Maditsi Billing Escalations"
Please urgently help to resolve this issue as soon as possible, if pleading is what I have to do to get service.
With regrets
Helpful (0)
Replies (3)0
Replies (3)TM
Tebogo M's updateReviewer Update
02 Sept 2021, 17:44I have called your contact centre spoke to two agents and ran out of airtime and no one has bothered to contact me back.
This service is appalling, my subscription for a full month has been paid up and even paid more but yet my services have been suspended twice already before my scheduled debit order date.
I am disappointed ??...
Wish I had an option to use someone else.
Your bad service is overrated and it seems there's nothing one can do about it.
This is the response I got via email:
"Please note that the services have been reconnected and the payment is allocated. Should you need any further assistance ,please feel free to contact us at anytime . You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/RegardsVenecia MaditsiBilling Escalations"
The above is from your billing agent Venecia Maditsi and up to today the service is not there from your company.
I am lost for words, it is such an excruciating pain for one to deal with such a company and making endless calls.
With regrets,
This service is appalling, my subscription for a full month has been paid up and even paid more but yet my services have been suspended twice already before my scheduled debit order date.
I am disappointed ??...
Wish I had an option to use someone else.
Your bad service is overrated and it seems there's nothing one can do about it.
This is the response I got via email:
"Please note that the services have been reconnected and the payment is allocated. Should you need any further assistance ,please feel free to contact us at anytime . You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/RegardsVenecia MaditsiBilling Escalations"
The above is from your billing agent Venecia Maditsi and up to today the service is not there from your company.
I am lost for words, it is such an excruciating pain for one to deal with such a company and making endless calls.
With regrets,
TM
Tebogo M's update02 Sept 2021, 17:44
Reviewer Update
I have called your contact centre spoke to two agents and ran out of airtime and no one has bothered to contact me back.
This service is appalling, my subscription for a full month has been paid up and even paid more but yet my services have been suspended twice already before my scheduled debit order date.
I am disappointed ??...
Wish I had an option to use someone else.
Your bad service is overrated and it seems there's nothing one can do about it.
This is the response I got via email:
"Please note that the services have been reconnected and the payment is allocated. Should you need any further assistance ,please feel free to contact us at anytime . You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/RegardsVenecia MaditsiBilling Escalations"
The above is from your billing agent Venecia Maditsi and up to today the service is not there from your company.
I am lost for words, it is such an excruciating pain for one to deal with such a company and making endless calls.
With regrets,
This service is appalling, my subscription for a full month has been paid up and even paid more but yet my services have been suspended twice already before my scheduled debit order date.
I am disappointed ??...
Wish I had an option to use someone else.
Your bad service is overrated and it seems there's nothing one can do about it.
This is the response I got via email:
"Please note that the services have been reconnected and the payment is allocated. Should you need any further assistance ,please feel free to contact us at anytime . You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/RegardsVenecia MaditsiBilling Escalations"
The above is from your billing agent Venecia Maditsi and up to today the service is not there from your company.
I am lost for words, it is such an excruciating pain for one to deal with such a company and making endless calls.
With regrets,
TM
Tebogo M's updateReviewer Update
02 Sept 2021, 21:16I have yet to receive feedback on this.... No one has bothered to contact me or even reinstate my services. I have received two emails advising services were reinstated and yet I called my home and they have no service.
This level of service is appalling and shocking.
This level of service is appalling and shocking.
TM
Tebogo M's update02 Sept 2021, 21:16
Reviewer Update
I have yet to receive feedback on this.... No one has bothered to contact me or even reinstate my services. I have received two emails advising services were reinstated and yet I called my home and they have no service.
This level of service is appalling and shocking.
This level of service is appalling and shocking.
TM
Tebogo M's updateReviewer Update
03 Sept 2021, 09:19Up to today, I have not received NO SERVICE from you.
I have paid more than the monthly and still NO SERVICE.
.
.
.
.
.
.
.
.
I AM BEYOND DISAPPOINTED!!!!!!
I have paid more than the monthly and still NO SERVICE.
.
.
.
.
.
.
.
.
I AM BEYOND DISAPPOINTED!!!!!!
TM
Tebogo M's update03 Sept 2021, 09:19
Reviewer Update
Up to today, I have not received NO SERVICE from you.
I have paid more than the monthly and still NO SERVICE.
.
.
.
.
.
.
.
.
I AM BEYOND DISAPPOINTED!!!!!!
I have paid more than the monthly and still NO SERVICE.
.
.
.
.
.
.
.
.
I AM BEYOND DISAPPOINTED!!!!!!