DH
Dave H
1 reviews | Active since May 2011
11 Apr 2016, 07:54
Programe timing
Sent complaint last week - see below.That night someone from Multichoice left message on my phone ( i wasn't able to take the call) saying \ i will phone you tomorrow to discuss the problem you are experiencing\"<br> The 'Hello Peter' response i received the next morning said nothing other than 'tried to call you'<br> 5 days later - NO FURTHER ATTEMPTS BY MULTICHOICE TO CONTACT ME!!<br> This matter is NOT resolved<br> <br> Initial complaint : <br> Last week i sent email complaining about 2 programes - Billions & Vinyl - which i record,Despite setting the '10 minutes after' window , the programe for each of the last 3 weeks was still running when the time run out. To catch the last 5-10 mins , i had to find the next time each was on and record the programe that immediately followed each of these.<br> The reply received was 'reported to relevant department for investigation/action'<br> <br> Not only has the same problem reoccurred this week for these 2 programes , but also Monday nights 'Walking Dead' episode.<br> <br> Enough now - sort it out !!!<br> <br> This type of incompetence is encouraging us to go the 'Internet download route' !!<br> "
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Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Apr 2016, 16:07Hello Dave H,
We tried to contact you today but could not reach you.
It is with regret that you received a poor customer experience which is the exact opposite of what we pride ourselves on. Please accept our apology for the inconvenience caused.
We are committed to providing you with the best level of service. Kindly apply the steps listed below to resolve your query:
o Press the Menu from the remote control.
o Select Personalise using the arrow keys.
o Select Safety Net settings using the arrow keys.
o Change the option to 1min/10min.
Press OK to accept and save the settings. You may proceed and record your favourite programme.
Please inform us by using our touch points below should you require any further assistance. Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
It is with regret that you received a poor customer experience which is the exact opposite of what we pride ourselves on. Please accept our apology for the inconvenience caused.
We are committed to providing you with the best level of service. Kindly apply the steps listed below to resolve your query:
o Press the Menu from the remote control.
o Select Personalise using the arrow keys.
o Select Safety Net settings using the arrow keys.
o Change the option to 1min/10min.
Press OK to accept and save the settings. You may proceed and record your favourite programme.
Please inform us by using our touch points below should you require any further assistance. Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply13 Apr 2016, 16:07
Official
Hello Dave H,
We tried to contact you today but could not reach you.
It is with regret that you received a poor customer experience which is the exact opposite of what we pride ourselves on. Please accept our apology for the inconvenience caused.
We are committed to providing you with the best level of service. Kindly apply the steps listed below to resolve your query:
o Press the Menu from the remote control.
o Select Personalise using the arrow keys.
o Select Safety Net settings using the arrow keys.
o Change the option to 1min/10min.
Press OK to accept and save the settings. You may proceed and record your favourite programme.
Please inform us by using our touch points below should you require any further assistance. Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
It is with regret that you received a poor customer experience which is the exact opposite of what we pride ourselves on. Please accept our apology for the inconvenience caused.
We are committed to providing you with the best level of service. Kindly apply the steps listed below to resolve your query:
o Press the Menu from the remote control.
o Select Personalise using the arrow keys.
o Select Safety Net settings using the arrow keys.
o Change the option to 1min/10min.
Press OK to accept and save the settings. You may proceed and record your favourite programme.
Please inform us by using our touch points below should you require any further assistance. Thank you for taking your time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DH
Dave H's updateReviewer Update
03 May 2016, 10:06Did you not read my complaint properly ? I quite clearly stated that the programmes mentioned ran out of time DESPITE the 10 minute-after function being set. Yet all you do is explain to me how to set this 10 minute function!! Geez !!
DH
Dave H's update03 May 2016, 10:06
Reviewer Update
Did you not read my complaint properly ? I quite clearly stated that the programmes mentioned ran out of time DESPITE the 10 minute-after function being set. Yet all you do is explain to me how to set this 10 minute function!! Geez !!