Profit over Customer Service

When something goes wrong it takes a monumental effort to get it sorted out. My present problem is that the Catchup feature does not facilitate the normal channels such as 117 and others. I contacted the Service center and the main problem there is that they automatically assume one knows nothing. My Settings were reset and I was told to reboot. I asked if someone could phone me back but I'm still waiting. The reset and reboot "did not work". My 2nd complaint is that I'm a Sports Loving Pensioner and after being a customer from the beginning No allowance has been made for special packages. To have the Sports channels I, a SASSA Pensioner, has to pay the full wack. When mentioning this to staff I hear all sorts of excuses. Coming from an era where the Customer was appreciated and acknowledged. Ther's a new culture by the younger generation that's it all about profit and not about the customer. We are also being talked down to. AS Pensioners we are still a big portion of the community. It doesn't fell great to be written off.