Proffesional, Polite and Progressive Team Leader

Hi,<br> <br> I called in Multi choice to esquire on my account and billing. My first call, I had a rude call centre agent and she hung up on me while I was trying to explain my problem. Her Name is Felicia Moleko, reporting to Tanya Sibeko. That was a horrible experience as Felicia didn't listen. Please bear in mind I was calling from my cellphone and VAS rates are charged.<br> <br> I called again, spoke to Sandiswa, I asked to speak to her team leader, Zandile Mtshali.<br> <br> Wow, I received professional, polite and progressive assistance from Zandile Mtshali. She listened to me, understood my concerns and problems