TT
Teboho T
1 reviews | Active since Mar 2018
19 Dec 2023, 13:57
Product activated with consent
So I tries to pay my monthly dstv premium and i fund usual amount, when I call call centre I am told I have activated Disney on my account and I have never, the lady who assisted me says the system did, why would your system activate something on my behalf without customer knowledge?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Dec 2023, 15:01Hi Teboho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Dec 2023, 15:01
Official
Hi Teboho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Dec 2023, 15:20Hi Teboho, I hope this email finds you well.
We tried contacting you today on *** to no avail. We apologise for the inconvenience caused by the Disney+ charges added without your consent.
We would like to inform you that all charges previously billed have already been reversed and credited back to your DStv account and Disney+ has been cancelled. Should you need further clarity on your account, please feel free to reach out to us and we'll gladly assist you further.
Regards,
DStv: Hello Peter Team
We tried contacting you today on *** to no avail. We apologise for the inconvenience caused by the Disney+ charges added without your consent.
We would like to inform you that all charges previously billed have already been reversed and credited back to your DStv account and Disney+ has been cancelled. Should you need further clarity on your account, please feel free to reach out to us and we'll gladly assist you further.
Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Dec 2023, 15:20
Official
Hi Teboho, I hope this email finds you well.
We tried contacting you today on *** to no avail. We apologise for the inconvenience caused by the Disney+ charges added without your consent.
We would like to inform you that all charges previously billed have already been reversed and credited back to your DStv account and Disney+ has been cancelled. Should you need further clarity on your account, please feel free to reach out to us and we'll gladly assist you further.
Regards,
DStv: Hello Peter Team
We tried contacting you today on *** to no avail. We apologise for the inconvenience caused by the Disney+ charges added without your consent.
We would like to inform you that all charges previously billed have already been reversed and credited back to your DStv account and Disney+ has been cancelled. Should you need further clarity on your account, please feel free to reach out to us and we'll gladly assist you further.
Regards,
DStv: Hello Peter Team
Best regards,