Process that only benefit them

<p>Had issues with my decoder, it's was scanning and not finding signal, had the decoder tested and it worked then was informed it's my connection. </p> <p>Called the dstv contact centre to have my services disconnected but they told me that they can only do that end of the month, I told them that end of the month will have the money to fix my connection, what would be the point of that, they told me it's the process</p> <p>Today I received a letter that my services have been disconnected as per my request, this is the same day I have hired the installer to fix.</p> <p>Now I call again to reconnect and now I have 235 due to pay before they reconnect. </p> <p>I feel cheated waisted time calling your contact centre for nothing. </p>