1 reviews | Active since Jan 2012
Problems with DSTV once again!!
I am writing this complaint with the hopeful intent that someone at DSTV Multichoice will take me seriously. I have been experiencing problems with my xtra view once again (3 months previously) I called into the call centre and spoke to over 5 people each time explaining the entire story over and over again. Each consultant with a no care attitude! The last person I spoke to (Sifiso) promised that someone would call me back to sort out my problem. NO ONE DID. I called again to the call centre yesterday. Spoke to Thami - NO ONE CALLED ME AGAIN. I cannot waste all of my airtime, hours at a time on the phone with inconsiderate call centre agents! I am also paying for a service that is not working 100%. Please contact to me sort out problem!!!
Reference is made to our telephonic conversation in regard to your Extra View problem.
You advised that you have been contacted by one of our consultants and them working on resolving the problem
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Reference is made to our telephonic conversation in regard to your Extra View problem.
You advised that you have been contacted by one of our consultants and them working on resolving the problem
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,