AE
Aletta E
1 reviews | Active since Aug 2017
13 Aug 2017, 12:21
PROBLEMS WITH DSTV
<p>I am so fed up with DSTV. Every week I receive a sms from them saying that I am in arear with my subscribtion and that my service will be suspended and this although I pay in advance.</p> <p>Calling them I get they same answer everytime: "sorry ignore the sms's, you have a credit of R1400 in your account, but we see you have 2 resedential accounts, but this will be rectified".</p> <p>This is the same respond every week. This morning, I again receive a sms and before I could call, my service was suspended. I am sooo ****ed off with DSTV.</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Aug 2017, 08:16Dear Aletta
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply14 Aug 2017, 08:16
Official
Dear Aletta
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Aug 2017, 11:17Good day Aletta Erasmus
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Our records indicate that the billing on your account has been corrected and adjusted accordingly.
Your account is currently reflecting a zero balance and your next payment date is on the 7 September 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply14 Aug 2017, 11:17
Official
Good day Aletta Erasmus
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Our records indicate that the billing on your account has been corrected and adjusted accordingly.
Your account is currently reflecting a zero balance and your next payment date is on the 7 September 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,