AS
Anneke S
1 reviews | Active since Jul 2012
08 Aug 2017, 09:57
Problems with dstv
<p>I had an Explorer contract and did not pay it for a few months and made a payment arrangement with them and paid back everything. I took all my food and petrol money for the month and made a loan to pay them back. But every month they still deduct money from my bank account without my permission. This week they paid me back money and I mailed them to ask how much I owe them. They mailed back and said R874-00 on the 01/09/2017. This morning they suspended my dstv and when I asked why, they send they made a mistake on their side and I owe them alot of money again. I'm not going to pay for their mistakes again. They are taking food out of my family's mouths.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Aug 2017, 10:18Dear Anneke
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Aug 2017, 10:18
Official
Dear Anneke
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Aug 2017, 10:53Dear Anneke
Thank you for bringing the matter to our attention.
Upon checking your account, we can verify that the is an overdue of R2467.22, this is after your debit order was returned as unpaid on the 8th August 2017.
Please note the reason you were advised that next payment will be R874 due on the 2nd September, it was because the debit order was not yet returned as unpaid.
To be able to reconnect your services on the DStv Premium package, you will need to make a payment of R3222.06, the amount will cover your viewing until the 1st September 2017.
Kindly note we have further sent the account statement to your email address: *** for your perusal.
Thank you for your continuous support.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply08 Aug 2017, 10:53
Official
Dear Anneke
Thank you for bringing the matter to our attention.
Upon checking your account, we can verify that the is an overdue of R2467.22, this is after your debit order was returned as unpaid on the 8th August 2017.
Please note the reason you were advised that next payment will be R874 due on the 2nd September, it was because the debit order was not yet returned as unpaid.
To be able to reconnect your services on the DStv Premium package, you will need to make a payment of R3222.06, the amount will cover your viewing until the 1st September 2017.
Kindly note we have further sent the account statement to your email address: *** for your perusal.
Thank you for your continuous support.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,