PROBLEMS WITH DPP

I thought the DPP idea from Multichoice was brilliant. Upgrading to the Explora and you have two years to pay off. Until I sms'ed DPP to the number and took out the contract, and from there my troubles started.<br> <br> Taking DPP one have two options. A R849 option which is everything included except installation. And a R899 option which is installation included.<br> <br> Since you need a 80cm dish and a new Smart LNB for the Explora, it only makes sense to go for the R899 option.<br> <br> I was mistakenly put on the R849 option. When I told the agent helping me that I want the other option, the excuse was that the R849 option already went through the system. But they will change it for me the moment my Explora is delivered.<br> <br> Four weeks and 23 phone calls later and my option still has not been changed. And now that I want to cancel my DPP subscription, now all of a sudden there is a 100 new excused why they can't cancel it.<br> <br> I've sent two e-mails to the Self Service dept complaining about this and guess what. No feedback.<br> <br> Why do we pay these huge subscription fees and dont get any service at all from Multichoice?<br> <br> Think it's time to get the media involved