Problems with billing
Problems with dstv billing, i joined premium special from feb to April. Every month before paying because they were charging us the normal price. I've called different people they kept on saying it has been escallated. Now my dstv has been disconnected because they want extra R200 but we have paid our monthly fee. They are telling me that they can't assist me
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Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Jun 2018, 14:02Dear Nontuthuzelo Phakathi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jun 2018, 14:02
Official
Dear Nontuthuzelo Phakathi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jun 2018, 20:41Good day Nontuthuzelo
Thank you for sending us your query.
According to our records, the R599.00 Premium promotion was credited into the account. The payments received from February to April 2018 months:
- February 2018 - R672.50.
- March 2018 - R678.00.
- April 2018 -R700.00.
Please be reminded, in February and March the account was billed R599.00+R85.00 = R684.00. Where as in April 2018 due to Price increase, account was billed R599.00+R90.00 = R689.00. The recording functionality was added to the R599.00 Premium subscription.
In summary, the charges reflecting in the account are correct. Hopefully, the breakdown above helps.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Jun 2018, 20:41
Official
Good day Nontuthuzelo
Thank you for sending us your query.
According to our records, the R599.00 Premium promotion was credited into the account. The payments received from February to April 2018 months:
- February 2018 - R672.50.
- March 2018 - R678.00.
- April 2018 -R700.00.
Please be reminded, in February and March the account was billed R599.00+R85.00 = R684.00. Where as in April 2018 due to Price increase, account was billed R599.00+R90.00 = R689.00. The recording functionality was added to the R599.00 Premium subscription.
In summary, the charges reflecting in the account are correct. Hopefully, the breakdown above helps.
Kind regards
Dinah
Best regards,