PROBLEMS SINCE APRIL

Can a supervisor or manager call me back. There has been a ***** up on my account for the 4th time and I seem to suffer at the end by holding on for hours sorting out this bill. I am at the point where I will be going to the local papers with all my evidence on this account. I am sure by that time I will have the attention of your superiors in top management. This is becoming very bad. Double billings twice in April, switching on incorrect decoder in June, billing me for the incorrect decoder that was switched on and today again wrong decoder switched on and billed. IN FACT, nobody authorised any of my services to be reconnected until my account is cleared!!!! PROBLEMS SINCE APRIL ALREADY. What does a loyal customer need to do to get the attention of management!!!! Do you even know what is going on at Multichoice????