JW
Jurgens W

1 reviews | Active since Aug 2016

27 Aug 2016, 07:39

Problems on account

<p>I am a DSTV premium subscriber. I pay my account myself each month, not by debit order. At the end of may I receive my statement saying multichoice owns me R1600. The amount seems correct as i always payed a little more than the exact amount. In June I decide not to pay seeing that the monthly payment will be deducted from the R1600. Then I receive a sms saying I owns them R1100. After numerous calls they tell me that there has been two reversals of 900 each on my account, but it has not been payed to my bank account. After numerous calls and sending through my bank statements nothing has been done except for my account being suspended 4 times and each time I phone they tell me that they will forward it to financial. It has been a month now</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2016, 08:21
Official

Dear Jurgens Van WYK

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Team MultiChoice

Best regards,