Problematic Dstv Mobile and bad attitude

I have got a Dstv mobile and it's been more than two weeks since I reported the problem and the Call Centre lady who was helping me promised to escalate the matter long ago but to date nothing has happened, no one has bothered to contact me whatsoever. I am getting a message that says that E16-4 is currently scrambled. <br> Today I made a phone call again and I was assisted by a guy who said I must stay on the line until my airtime was finished. <br> I don't know what else could I do, because I believe that the money that I am paying for monthly subscription should speak for me in such cases. <br> I wish Multuchoice could resolve this matter urgently.