SM
Santosh M
1 reviews | Active since Nov 2010
17 Jul 2018, 22:58
Problematic DSTV Explora 2
A year after paying a small fortune to have an "accredited installer" (since Multichoice won't take responsibility for installing their own product) install two new Explora 2 decoders, I had the joy of finding that the hard-drive had to be reformatted as it was *******.
Following this reformatting, which had to be done 3 times, I no longer see the ******* hard drive error. Instead, I have a much worse problem; I can no longer watch TV as there is a recurring issue with signal.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Jul 2018, 08:16Dear Santosh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jul 2018, 08:16
Official
Dear Santosh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jul 2018, 15:12Good day Santosh
Thank you for contacting us.
Please take both decoders in for testing at the nearest DStv service centre or agency. There's an assigned technical team who'll check both decoders and give relevant feedback.
It is important to ensure that both devices are checked. Sometimes it might be a software related problem which may require software upgrade.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Jul 2018, 15:12
Official
Good day Santosh
Thank you for contacting us.
Please take both decoders in for testing at the nearest DStv service centre or agency. There's an assigned technical team who'll check both decoders and give relevant feedback.
It is important to ensure that both devices are checked. Sometimes it might be a software related problem which may require software upgrade.
Kind regards
Dinah
Best regards,
SM
Santosh M's updateReviewer Update
18 Jul 2018, 15:23Dinah,
Thank you for the prompt response. Are you able to advise whether this is a common problem on the Explora? I am aware that the ******* hard-drive problem is extremely common, and expected.
Thank you
SM
Santosh M's update18 Jul 2018, 15:23
Reviewer Update
Dinah,
Thank you for the prompt response. Are you able to advise whether this is a common problem on the Explora? I am aware that the ******* hard-drive problem is extremely common, and expected.
Thank you