Problem with E-16 always popping up

<p>im having a problem with DSTV, everyday i receive an error E-16 on my explorer 1. i have a debit order in place for the 20th of every month, i paid my account mannually the begining of the month but still i receive an error E-16. its really getting annoying now. on numerous occasions i used self service but seems the respone im getting is not sufficient as my questions are not being answered. please send me a detailed billing amount, how many accounts is listed under my DSTV account, is there a debit order in place and why i receive error E-1 On self service my balance shows 799, how did it come to that amount when i have a price lock of R529 and there is no mail messages to read </p>