KU
Karen U
1 reviews | Active since Mar 2009
24 Jul 2015, 18:27
PROBLEM STILL NOT RESOLVED!!!! NO RESPONSE
Since we had our new explora installed around three weeks ago we have not been able to rent box office movies. We have called the Dstv call centr around thirty times in the last three weeks and each time we are told that it has been escalated. What a joke, we still are unable to rent. This evening I was promised a call back at 5:45pm from Lerato, supervisor Kensane Maiemela. Needless to say I am still waiting! I then called back yet again and spoke to Dolly who advised she would send an email. I cannot begin to describe the frustration of being messed around by Dstv, holding on for over fifteen minutes at a time while the call centre agent attempts to supposedly sort the problem out, only to advise \I have escalated it to the box office department". Your service is beyond a joke! Maybe it would be better to come and pick up your explora and reimburse us for the installation costs and the costs on phone calls and more importantly our time!! pathetic service !"""
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Jul 2015, 11:20Hello karenu,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your Box Office query .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your Box Office query .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Jul 2015, 11:20
Official
Hello karenu,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your Box Office query .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your Box Office query .
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,