Problem still not resolved

Multichoice is such a bad company and they don't care about their customers. I sent a complain here but still my issue is not resolved, I haven't recieved any feedback and the sad part is that I'm still paying my monthly subscription yet my channels are still disconnected. I don't know if I should take this issue any further or what but I feel that my rights are being abused as a consumer. I'm confused if multichoice only cares about our money or us as customers, but I guess it's obvious that all they are interested in.