MH
MATHILDA H
1 reviews | Active since May 2014
31 Aug 2023, 13:03
Problem solving issue
We have two issues : One of our decoders had a hard drive problem, we took it into Henberg and it was exchanged. We had to take if back again because Catch Up and Box Office were not loading. We took it back and were again advised that it will take 24 hours to load. This is now the third time and it is still not working. We have to drive from Vanderbijlpark to Sasolburg every time to try to get it sorted. This is unacceptable. Secondly we have the premium package, however most of the channels is not loaded on catch up but we have to pay for premium.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Aug 2023, 14:23Hi Mathilda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2023, 14:23
Official
Hi Mathilda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MH
MATHILDA H's updateReviewer Update
02 Sept 2023, 08:46ANd two days later NO feedback
MH
MATHILDA H's update02 Sept 2023, 08:46
Reviewer Update
ANd two days later NO feedback