BC
Brett C

1 reviews | Active since Apr 2016

17 Jul 2016, 15:49

Problem not solved

<p>Got the new explorer installed by an installer allocated by Multichoice in March.</p> <p>From day one, I had numerous problems where box office was "not available in your area", catch up did not have all programs available, THESE PROBLEMS WERE FIXED over the phone, and thanks for that, The other problem was that some of the channels are intermittently scrambled and the consultatant said they would need to call the installer back to the house to rectify something on the installation. Once again, the installer was allocated by multichoice with the initial installation and not by myself.</p> <p>I have since called Multichoice twice and eventually the installer called me to follow up but have still not come to fix the problem. This is more than a month down the line.</p> <p> </p> <p> </p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2016, 08:59
Official

Good day Bertt

Thank you for bring this matter to our attention.

We currently investigating your Technical problem.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available

Kind Regards

Rupert

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2016, 09:19
Official

Good day Bertt

We have tried to contact you without any success.

Please provide us with contact details of the installer assigned to fix your installation.

Kind Regards

Rupert

BC
Brett C's update18 Jul 2016, 21:03
Reviewer Update

Hi, I tried calling back but the lady said you would call back. I have no idea who the installer was, they were allocated and supp**** by Multichoice.

BC
Brett C's update24 Jul 2016, 08:53
Reviewer Update

Still no Joy......

BC
Brett C's update02 Aug 2016, 18:42
Reviewer Update

Absolutely pathetic!!!! Still no response!!!