Problem not getting resolved

I want to express my disappointment with the service I received recently from DSTV/Multichoice.<br> <br> I recently upgraded my system from a standard HD Decoder to the Explora using the Decoder Payment plan.<br> <br> Since I had my new Explora I have tried to get access the DSTV now services but keep on saying I'm not a PVR subscriber. <br> <br> I have contacted the call centre 8 times during the course of the day Friday and the weekend (8-10 May). I got told that I am a PVR subscriber but no improvement. Every time I have to go through the whole process over and over and I do not get closer to the solution.<br> <br> I've sent a lot of emails with a lot of different responses, not one sorting out my issue (more than 50 emails)<br> <br> After all of the constant request for help, I get a response indicating that I have to pay my account!<br> <br> My account was perfectly paid until I received the Explora, you can see on my account there are a number of debits and credits on my account an not all debits were removed. <br> <br> I already paid R274 that was due for some reason at the time, now I get an email saying I need to pay an additional R300!? WHY???<br> <br> After all this, my account still shows I'm not a PVR subscriber