MS
Mhlangabezi S
1 reviews | Active since Nov 2016
16 Nov 2016, 16:13
Pro-rata charge
<p>i'd like to complain about a pro rata charge that was added to my account that i was not made aware of by the agent i spoke to when changing my payment plan. i have escalated this , with no satisfaction. i must say i am very dissapointed in the service i have been receiving from multichoice. my customer number ********** 5 </p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Nov 2016, 08:18Dear Mhlangabezi Songwevu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Team MultiChoice
Best regards,
DStv (MultiChoice)'s reply17 Nov 2016, 08:18
Official
Dear Mhlangabezi Songwevu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Team MultiChoice
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Nov 2016, 11:44Good day Mhlangabezi
We are sorry to hear that it was not brought into your attention that you need to pay the pro rata balance when you change the payment date.
Our records show that you have been called and assisted by the manager in this regard. Also, the journal was captured to reverse the reconnection fees charged in your account.
Please feel free to contact us should you require any further assistance.
Thank you for your valuable support.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Nov 2016, 11:44
Official
Good day Mhlangabezi
We are sorry to hear that it was not brought into your attention that you need to pay the pro rata balance when you change the payment date.
Our records show that you have been called and assisted by the manager in this regard. Also, the journal was captured to reverse the reconnection fees charged in your account.
Please feel free to contact us should you require any further assistance.
Thank you for your valuable support.
Best regards
Dinah
Best regards,