1 reviews | Active since Sept 2013
Pricing and downgraded without knowledge
I woke up yesterday on the 28 of January and my account was downgraded to compact plus without my knowledge, I then upgraded back to premium and paid was needed,but payment due on 28 February 2018 is now R1208 , how is that possible when premium is R789 + access fee of R85 + device care contract of R35 = R909, how did it get to R1208????
Dear Nonkululeko
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nonkululeko
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Nonkululeko
I've checked on your account and confirm that your DStv account is paid up till 27 February 2018. The monthly subscription for your DStv account is R909.00.
Kindly ignore the balance received, the account is up to date.
Please do notify us if you require any further assistance
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Nonkululeko
I've checked on your account and confirm that your DStv account is paid up till 27 February 2018. The monthly subscription for your DStv account is R909.00.
Kindly ignore the balance received, the account is up to date.
Please do notify us if you require any further assistance
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,