Pricelock uselessness

So DSTV has been advertising this pricelock **** on their channels every night for the past I don't know how long, maybe years! We decided to go for it. We already have an account with DSTV, so we thought, okay, it should be easy right? NO! First of all, you can't call them and arrange for it. No, you send an sms, and then you have to wait for them to call you!! So we sent the sms, and waited....and waited...and waited... I think after a month (and after we have called them again and again regarding the pricelock deal) they call us. Now, we need to apply for this 'amazing deal'. Telephonically we apply for the deal, and they tell us, our account is approved, but we just need to send through the necessary documents. Such as bankstatements, proof of address, and proof of income. If we are self-employed, then we just need to send stamped bankstatements, as we do not have proof of income. So, we send through those documents. Again, we wait for them to call us back, and we wait, and we wait. Nothing. No call back. So we call them. They say, no sorry, there is a backlog, but she can see that we have been approved, we must just wait for them to call us. So we wait, and wait.... Two days later, guess what?? We receive a mail stating that because the process took so long, our application has expired and if we wish to continue with the process, we need to reapply!!!!! ***!!! (PLEASE KEEP IN MIND THAT WE ALREADY HAVE AN ACCOUNT WITH DSTV, IT'S JUST NOT ON THE PRICELOCK DEAL!!!!!) This is now 3 months later!! So, again, we received a phone call, go through the whole 30 min application process AGAIN, answering all the questions AGAIN. Next day, send through the necessary documents - for a second time, because **** knows what they've done with the documents we have send through the first time!! After a week, we received a mail saying we need to now send "We have received your documents and cannot at this time complete your Price lock application, in order to continue processing the application please forward the following document in PDF format.

A letter on an original corporate letterhead authorising payment via the company on behalf of the person concerned, including the company's banking details. The letter must be signed by an appropriate representative of the company, and must include the name, position and contact details of the person signing the letter. The person signing the letter cannot be the person on whose behalf the account is being paid." Now, let me tell you, there is no one else in my company. The bank details are just my business details but it is still in MY NAME. I am not using my business name, it's in my name! And we is going to sign the damn pdf letter they want, if there's no one else in my company!!??? (And let me remind you again - that I already have a dstv account in that same name!!!!!) Why oh why do I have to go through all of this again, if I already have an account with DSTV?? And paying it via debit order???

So DSTV - Please STOP advertising your wonderful, amazing price lock deal, because you are too useless to actually make it happen!!!!