Pricelock - treating customers like mushrooms

about a month ago i was approved for the latest pricelock offering. I was told that my decoder would be dispatched and i would receive an email from the couriers with the delivery date.

I have still not heard anything from Multichoice. I have called in twice, the first time i was told that the system was down and i should call in again, no effort was made to take my details to call me back when the system was up again. I have just called in again and i am told there is a backlog, and that i should expect a call back in 2 to 3 hours. Its now 14:29, lets see if i get a call back.

So as a long standing customer, Multichoice feel that it is ok to treat me like a mushroom?

A simple email explaining the backlog issues would be great.

I was in Makro over the weekend and i noticed that they had the latest explora in stock?