PRICELOCK *******

<p>I have been a DSTV client for the past 2 years, I have never really had an issue until I decided to sign up for the Pricelock.</p> <p> </p> <p>I have been asking to have my service upgraded to Extra, since my initial call to enquire about this program. </p> <p> </p> <p>I am also having to call in each month to recon my account over the phone because I am being charged undue amounts! </p> <p>15 July I called because my balance reflected as R2200, following recon I landed up paying R1500.26. </p> <p> </p> <p>10 August I called because my balance reflected as R1435! Called to recon and I only had to pay R549!</p> <p> </p> <p>Following my call and payment of R549, my balance now reflects as R625.67 due 14 September. This is R79.67 too much!</p> <p> </p> <p>It would appear that this whole program is just to ***** money from your innocent clients, who are signing up for pricelock believing they will have a set amount to pay monthly, which is not the case.</p> <p> </p> <p>I will report this matter to the governing body for your industry as this is crockery! </p> <p> </p> <p>I was promised a call before 5pm on 10 August to rectify, this never happened! </p> <p>Today my case is being escalated again! to try to find someone from pricelock outbound call centre who will bother to give me a call. </p> <p> </p> <p>I have been requesting a call regarding this account since my decoder was delivered (17-05-2017!) </p> <p> </p> <p>On top of all this, this account is being reflected as a hp account on my credit record, all these issues are causing me problems! When I signed up for this account, there was no mention that this was an hp account! Nor that it would be treated as such! </p> <p> </p> <p>I will also report this matter to the NCR.</p> <p> </p> <p>HOW MANY TIMES AND FOR HOW MANY MOTHS DO I NEED TO KEEP CALLING TO REQUEST A CALL BACK? </p> <p> </p> <p>REDICULOUS </p>