Pricelock: the con of the decade!

I'm beyond exhausted from the back and forth that I have had to do for the past couple of months trying to sort out my billing. I got a price lock compact package on black Friday, last year, then this year added the internet package which I regret completely. When I took the package I was told that it would be 499 for both the explora ultra and 25 gigs internet package. But for the past 3 months my bill is always greater than 700 rand and the worst part is that of ALL THE AGENTS I HAVE SPOKEN TO AND WHO HAVE HUNG UP ON ME MULTIPLE TIME NOT A SINGLE ONE HAS BEEN ABLE TO HELP ME!!! I understand the show max and the data top ups that I make but as a base price I should be billed R550 for the net, the ultra and the showmax NOT R799

I HAVE SPENT OVER R300 ON CALLS TO YOUR DAMN CONTACT CENTER WHERE INCOMPETENCE SEEMS TO BE THE ORDER OF BUSINESS. The most resent person I spoke to was Onela Tube from the Cape town office who told me that my matter had been escalated last month to see why my billing was incorrect and that her Supervisor Matthew would call me the next day (14 July) with a resolution for escalation number ***-I105.

It's now the 15, my debit is meant to go off on the 16th and you are still overcharging me. How can one company employ so many people and not a single one can answer why my billing is incorrect of the span of 3 months? Why do ALL YOUR AGENTS HANG UP ON CUSTOMERS WHEN THEY CAN ANSWER A QUESTION? WHY CAN WE NEVER SPEAK TO A SUPERVISOR AND MOST IMPORTANTLY HOW DO I CANCEL ALL OF THESE THINGS SO I CAN GET NY MONEY BACK BECAUSE I AM DONE WITH THIS.....