Pricelock still not installed!!

I signed up for your PriceLock offer 2 weeks ago. The offer I signed up for is the R949 one that includes the Explora Ultra decoder, premium subscription and installation. The installer you allocate to me is from Roodepoort in Johannesburg while I am from Mooikloof, Pretoria East. I tried to call the installer to arrange my decoder and installation and have had very poor service. They originally told me that they would install on the Thursday after I had signed up for the offer and then they rescheduled for a Saturday where they did not pitch. They've been going on about offline systems and and no decoders and now on the 25th a debit order is going to go offer while I don't have my installation complete. I've called the DSTV call center so many times and all they do is tell me to handle it and get my own new installer. What the hell!!! Maybe if you'd allocated an installer in the east of Pretoria in the 1st place this might not have happened. Really angry and frustrated and urgently need an installer to come with the decoder and install the package. I haven't even received an email confirming that I have taken up the pricelock with all the necessary terms and conditions so I have no reference for anything.. This is definitely breaching CPA regulations as you're now going to charge me for this without me even receiving my product.