sS
silvino S
1 reviews | Active since Sept 2016
19 Sept 2016, 16:33
Pricelock ****!!!
<p>Got approved for the pricelock package on 30th August. After phoning the callcentre almost daily and receiving different exuses and different information and promises of escalations, the call centre agents don't even know how to get hold of anyone in the pricelock department. and even complaining on facebook (15th September) and twitter, i received alot of inbox messages of how they will drive this, butwe still till today (19 September) did not receive delivery of the explora and dish! This is really appaling service from DSTV and i would never recommend this pricelock deal to anyone i know as thiis is really a very painfull and frustrating excersise just to get the product you signed up for. In my personal opinion this "deal" is a damn ****!!</p> <p>BTW, i'll probably get an automated response from this and then still no action from DSTV.</p> <p> </p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Sept 2016, 07:51Dear Silvino da Silva
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply20 Sept 2016, 07:51
Official
Dear Silvino da Silva
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Sept 2016, 08:35Dear Mrs WJ Da Silva
Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Price Lock department to give you a call back directly with your application concerns. Should you require any further assistance feel free to contact us.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply20 Sept 2016, 08:35
Official
Dear Mrs WJ Da Silva
Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Price Lock department to give you a call back directly with your application concerns. Should you require any further assistance feel free to contact us.
Regards
Nesta
Best regards,
sS
silvino S's updateReviewer Update
23 Sept 2016, 12:42DSTV, it's now more than 3weeks since we got approved for the pricelock deal and still no delivery,
Also, i was speaking to Palesa from you callcentre last night, and she was not helpfull at all, even after asking her to speak to her supervisor she had a very combative and unassisting attitude, i eventually spoke to Gary Jacobs her supervisor and he tried to assist as much as possible, and he saw that the sales order was only created yesterday (22 September) @ 10:47 am!! Why did it take DSTV to creat the sales order 3 Weeks after the approval?? But, i still don't have any positive feedback from DSTV or and ETA on delivery, your Callcentre, Facebook & Twitter responders are all unhelpfull and inept to assist with a simple query like this, except Gary who's really tried to calm down the situation and promised to escalate!!!
sS
silvino S's update23 Sept 2016, 12:42
Reviewer Update
DSTV, it's now more than 3weeks since we got approved for the pricelock deal and still no delivery,
Also, i was speaking to Palesa from you callcentre last night, and she was not helpfull at all, even after asking her to speak to her supervisor she had a very combative and unassisting attitude, i eventually spoke to Gary Jacobs her supervisor and he tried to assist as much as possible, and he saw that the sales order was only created yesterday (22 September) @ 10:47 am!! Why did it take DSTV to creat the sales order 3 Weeks after the approval?? But, i still don't have any positive feedback from DSTV or and ETA on delivery, your Callcentre, Facebook & Twitter responders are all unhelpfull and inept to assist with a simple query like this, except Gary who's really tried to calm down the situation and promised to escalate!!!