Pricelock run-around...

<p>Around the 17th of October I sent an sms through to apply for the DSVT Explora Price Lock for R949, DSTV promises to contact customers within 48 hours. A week later, when I had still not received a call I phoned the call centre and the matter was escalated. I did not receive a missed call, but a voicemail on the 26th of October telling me that they will phone again. Two weeks later when I had not received another call I phoned the call centre again, I was informed by the lady that when you do not answer the first call you go to the back of the queue. In my opinion this is ridiculous, no person can 100% guarantee that they will be able to answer every single call, and while I do understand that other customers also need to be tended to, I am sure they should at least give another call back a few hours later or the next day at the least. Apparently the matter was 'escalated' again and I wonder how long I will have to wait for another call.</p>