Pricelock poor customer service

If there was an option not to give a rating at all I would have done that!So we have pricelock and unlike most companies debit orders for December went through early, fair enough they debited on the normal date and did not get payment, I request them to reconnect with a double debit to go off in Jan, they refuse amd when I enquire now for the amount due they are requesting full payment for the month of Jan which I only had 8 days of viewing.I mean if you know you wanted full amount why not reconnect my services. The team I was on a live chat with kept on repeating the same thing and when I asked for a clause specifically stating that full payment is still required once suspendes they tell me the matter has been escalated to the pricelock team and they will get in touch with me during the week.No TAT as they have alot of pricelock queries however they will make contact with me!We already put up with all these repeats and now they are giving us poor customer service!