DK
Des K
1 reviews | Active since Jan 2025
10 Jan 2025, 11:47
PriceLock pathetic service
Our Explora became ******* on the 13th December 2024, I signed up for a new PriceLock 24 month contract, which includes a new dish, decoder and installation etc. It is now 4 weeks later and I am still waiting. I have had to sign 4 new contracts after the previous 3 were cancelled due to my applications being escalated which makes no sense. I have made countless calls to them, with no resolution. Each ''consultant" makes promises that are not kept. Managers don't call me back. FRUSTRATED BEYOND BELIEF.
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Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Jan 2025, 11:48Hi Des,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Jan 2025, 11:48
Official
Hi Des,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DK
Des K's updateReviewer Update
10 Jan 2025, 11:59no idea why the word ******* has changed to ******* in my review
DK
Des K's update10 Jan 2025, 11:59
Reviewer Update
no idea why the word ******* has changed to ******* in my review
DK
Des K's updateReviewer Update
10 Jan 2025, 12:00Thanks for getting back to me. I need to speak to someone senior about this, not another telesales consultant.
DK
Des K's update10 Jan 2025, 12:00
Reviewer Update
Thanks for getting back to me. I need to speak to someone senior about this, not another telesales consultant.