Pricelock nightmare and billing issue

I am taking this case to the Ombudsman It has been 2 months and my tenth complaint and my billing issue has not been resolved. Ia spoke to a lot agents who dont even understand their billing system im calling Multichoice every day with no fail , and they keep on saying am escalting and no one even bothers to contact me back the reason they say they are escalting is to shut you up, they never follow through and when you tell their agents they dont have a clue what is going on with my complaints. I would swear you guys work on a piece of paper. Can someone give me a call regarding my billing issue. give me a peace of mind. Does is it really make any business sense to have ongoing queries for 2 months of the same issue. I have given you guys more than enough time.