Pricelock nightmare

Upgraded from normal premium package to the pricelock. Was confirmed over the phone by the call centre that once the explora was connected my current account credit would be transferred to the pricelock account. Upon installation of the explora I immediately called to confirm same and requested the credit transfer and was told it was escalated so that they will contact me and sort it out. Been 2 weeks, follow up calls (from my side), two disconnection (with reconnection fees) later and matter still not sorted. The pricelock has still not been activated despite numerous calls to do so. Seems that I am now charged normal fees despite having upgraded to the priceloc**** Despite this, my account was debited with R 470 for the extra view which I was told there would be no extra charges as it formed part of the pricelock...apparently not!! Had to pay a futher additional R 420 DESPITE having paid IN ADVANCE on my previous package which is supposed to be cancelled. I’m being charged a reconnection fee every time for Multichoice’s incompetence! Absolutely horrible service! And then they have the nerve to stipulate as part of their pricelock conditions that the contract may not be cancelled within the 2 year period! Something that was supposed to be more cost effective and an easy transition (according to them) is turning out to be an absolute nightmare! Ridiculous!