PRICELOCK NIGHTMARE

My wife and I took a dstv Explora Ultra Compact on a price lock for 24 months on the 6th of January 2022. The consultant told us it includes free delivery and installation, the decoder was delivered yesterday, 17th of January 2022, however there was no installation.

We phoned dstv to ask about installation, two of the consultants gave us telephone numbers of our local installers, we phoned the first installer on the same day, he came and comfirmed that the decoder does not have installation voucher. We phoned the 2nd installer today, 18th of January 2022 and he also confirmed the same.

The 3rd consultant said we should go to dstv agent and we will be assisted, we did go and we were not assisted. The other consultants keep on saying they have escalated the matter to the relevant departments and we will be called but no one calls.

All we want is dstv to send the installation agent or take their decoder back if they cannot do as per our agreement.