Pricelock never thought through

<p>Dear officer: My exisitng dstv option was such a pleasure, call centre was great, self-service worked....all until i decided to take this "Pricelock option". So i have tried for an entire day to get a simple thing as an add-on package added. One would thing that this is such a simple thing to do......people do it all the time. But, no.....still no success. The call centre apparently has no access to add the package on, the so called phantom Decode Payment Package department seems to be non-existent because everything "escalated" to them is met with deaf ears (even after 3x by the call centre), there's no way to get in contact with this department...and the excuses are endless.</p> <p>What a poorly thought out process.</p>