Pricelock - Multichoice Service -- ALL A BIG JOKE!!!!!!!

This has to be the most pathetic service I have ever received. I have a price lock package with DSTV and for months it's been running like clockwork. Suddenly in August they switch my decoder off saying I owe them money. How is this possible when you there is a debit order in place. When i called the call centre i was advised its a system problem the debit order is due to go off the 01st September 2019 .... They reactivated my Explora. Then we realised the extra view is not reactivated. Called them back and was advised there was never a extra view loaded . I mean now really there has always been one. Must we do all your work for you. After wasting my airtime the extra view was activated. On the 01st Sept no debit order went off. The debit order then runs on the 2nd for more then the agreed price lock amount. I have been calling like a foul since the 2nd of September to try and get help. 1st i was told mam you cant call the price lock department- you need to email them, which i have done and received reference numbers but NO one comes back to you. I have called the call centre and keep being told they have escalated my request.

Today 08.10.2019 I called the call centre again and spoke to Siphelele, who number one can barely speak English, number 2 had me on hold for 20 mins telling me she has a system problem she cant log in.... Then she tells me she cant call me back, they cant call clients. Then she finally logs in and tells me she seems all the escalations so maybe they will call me back because i have 2 reference numbers already!! I demanded to speak to a manager and was told all managers, team leaders and supervisors are at a meeting only agents on the floor. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!!!!!

I need someone to fix their mess up and let me know when do i get my refund. They are so quick to debit you or call you when you owe them but the minute the mess up you suddenly cant get hold of anyone that can help you.

THIS IS UNACCEPTABLE