Pricelock is not really locked!!!

DSTV Pricelock isn't real people do not fool yourself into thinking that it is. DSTV has used my account since I have signed for Pricelock as a personal ***gy bank to deduct any value of money they can come up with. Contacting them via phone and e-mail doesn't help and they actually don't care to assist or help you. I'm just wondering that if I take the amounts of money out of the agents account and all of a sudden they need to get through a month with R1500+ a month if they will be able to? I really wished that we could start to get the service we as PAYING customers deserve in South Africa instead of this nonsense we need to content with every single day.