MT
MaTesta T
1 reviews | Active since Jun 2014
22 Nov 2020, 20:55
Pricelock is a ****
I am really disappointed with your service.. The pricelock with fixed amount for 12 months is what I signed but you are deliberately taking more money from my account. Why why why. Your pricelock division or department sucks to the core as they don't call us customers, even though they are wrong. Is it difficult to take R500. 00 every month as per our agreement????????why must I suffer because when you eventually do reversals the amount is always less than what you took. Please stop *****ing from the poor I'm begging you nicely.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Nov 2020, 21:14Hi MaTesta,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Nov 2020, 21:14
Official
Hi MaTesta,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Nov 2020, 15:25Hi Mr Mabuya,
Reference to our telephonic conversation:
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We will reconcile the account to ensure you are billed correctly and reverse additional charges. You can contact us once the contract has ended to change the method of payment to cash.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Reference to our telephonic conversation:
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We will reconcile the account to ensure you are billed correctly and reverse additional charges. You can contact us once the contract has ended to change the method of payment to cash.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply23 Nov 2020, 15:25
Official
Hi Mr Mabuya,
Reference to our telephonic conversation:
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We will reconcile the account to ensure you are billed correctly and reverse additional charges. You can contact us once the contract has ended to change the method of payment to cash.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Reference to our telephonic conversation:
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We will reconcile the account to ensure you are billed correctly and reverse additional charges. You can contact us once the contract has ended to change the method of payment to cash.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,