Pricelock installation
<p>I have pricelock package. I chose the first installer on list of approved installers. I am sitting with quality settings on tuner 3 of not higher than 73%. A bit of rain and it goes to 30 and 40's. According to call centre strength and quality must be above 80%. I had the installer back as per call centre but cant get it higher. Installer says it is fine but not getting all the catchup. Call centre and installer cant help. Who can as i am paying for fully working package.</p>
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Replies (3)0
Replies (3)'s updateReviewer Update
04 Jun 2017, 09:52Installer has agreed to come back again and this time exchange lnb
's update04 Jun 2017, 09:52
Reviewer Update
Installer has agreed to come back again and this time exchange lnb
DStv (MultiChoice)'s replyOfficial
05 Jun 2017, 09:22Good day Francois De Villiers
As per our telephonic conversation , an installer should come this afternoon to check the installation.
We'll follow up with you after 4 PM .
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply05 Jun 2017, 09:22
Official
Good day Francois De Villiers
As per our telephonic conversation , an installer should come this afternoon to check the installation.
We'll follow up with you after 4 PM .
Thank you
Girly
Best regards,
's updateReviewer Update
06 Jun 2017, 06:54Hi
The installer sent two of his guys yesterday and they replaced the lnb but quality on tuner 3 is still not higher than 76%. When i told him it is still the same he said i must give it some time and phone if it is not working.
I checked yesterday and atleast 4 shows that downloaded last monday on catch up did not download last night.
I want to get this sorted as i am paying for a seevice to work 100%, not in the 70's.
's update06 Jun 2017, 06:54
Reviewer Update
Hi
The installer sent two of his guys yesterday and they replaced the lnb but quality on tuner 3 is still not higher than 76%. When i told him it is still the same he said i must give it some time and phone if it is not working.
I checked yesterday and atleast 4 shows that downloaded last monday on catch up did not download last night.
I want to get this sorted as i am paying for a seevice to work 100%, not in the 70's.