gS
gomolemo S

1 reviews | Active since Aug 2016

01 Nov 2016, 15:16

Pricelock inconvinience multichoice

<p>I am tired of calling multichoice and getting no help, the whole of october i have been calling them non stop with regards to my account and to this day there is no solution. They always tell me we will escalate the call and then we will.get back to you. My last call was yesterday and i still havent had any feedback. </p> <p>They have deducted a huge debit order because according to them my explorer is on both the premium and compact parkages. Like how is that possible. I am not happy with their services at all and now some debit orders of mine bounced back because of the amount that multichoice took. I mean im supposed to be on the compact pricelock of R539. </p> <p>I want to cancel this because i am unhappy about the service.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Nov 2016, 15:59
Official

Dear Gomolemo Sekete

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2016, 09:12
Official

Good day Gomolemo Sekete

Thank you bring this matter to our attention.

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

gS
gomolemo S's update09 Nov 2016, 10:57
Reviewer Update

Today is the 9th of November and i still havent had any feedback from multichoice. They did promise to get back to me but still no word.

I guess they are just after our money and they dont care about their customers.

I want to cancel this deal, or should i go the legal route since they not making any means to get back to me.?

****ed customer

Miss G C Sekete