PRICELOCK EXPLORA ULTRA

PRICELOCK EXLORA ULTRA (previous price lock subscription terminated end may 2021- Premium included extra view on 2 decoders) Dstv approached me to upgrade to price lock ultra in May 2021. I requested price lock Oct 2021. Installing was successful but had to wait 48hrs for downloading of apps, Box office, Catch up and Showmax. 72 hrs later NOTHING! I contact DSTV by messaging- I get told I am outstanding on my account (I pay by debit order) Why I ask do I owe R180? I get told it for cancelling my previous subscription- really - it ended in May 2021. Then I get told no its because I was getting a discount on my pvr function so when I supposedly cancelled WHICH I DID NOT CANCEL...I am penalised a R180.00 cancellation fee!! So now I am blocked until I pay the R180. I then pay it and get told all is active LOW AND BEHOLD - NOTHING ALL ACCESS TO DSTV GONE - NO DSTV NOW - NO ACCESS TO ANYTHING... I then contact them again 24hrs later hoping downloading has transpired STILL NOTHING. I contact them again and get told I must restore factory setting - I do that and NOW its says HARD DRIVE issues - I must take it to installer or DSTV center.

This is absolutely UNACCEPTABLE and being charged for NO ACCESS! UNACCEPTABLE!!!!