FS
Fiorentino S
1 reviews | Active since Jan 2016
26 Feb 2021, 10:42
PriceLock DSTV Poor Service Delivery
App**** for Price Lock with extraview on Sat 13/02/2021. Confirmed installation by DSTV for Friday 19/02/2021. Installer contacted me 18/02/2021 to move installation up to Thursday 18/02 2pm, which he then cancelled saying he do not receive my decoder. Upon asking for confirmed Friday appointment he could not confirm and heard nothing since. Contacted DSTV, ref no: KCTKD7 ref***2 informed me would be escalated with installer on 22/02/2021. Still no resolve to the installation
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Feb 2021, 11:16Hi Fiorentino,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Feb 2021, 11:16
Official
Hi Fiorentino,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
FS
Fiorentino S's updateReviewer Update
02 Mar 2021, 07:25Received a call Friday afternoon from a lady from DSTV, acknowledging the problem and promising that within 24 hrs she would call back and respond further with the way forward. I asked is she sure because it was a Saturday and the response was "I will call you within 24hrs"...NO CALL
I received an email response yesterday again, saying we are looking into another installer...
3 weeks and no joy!!
Is MultiChoice service orientated or not, in my books definitely not.
Call Centre is great but after sales service is terrible.
Debating getting uncapped and drop DSTV as a whole.
They will only lose one client...for now.
I received an email response yesterday again, saying we are looking into another installer...
3 weeks and no joy!!
Is MultiChoice service orientated or not, in my books definitely not.
Call Centre is great but after sales service is terrible.
Debating getting uncapped and drop DSTV as a whole.
They will only lose one client...for now.
FS
Fiorentino S's update02 Mar 2021, 07:25
Reviewer Update
Received a call Friday afternoon from a lady from DSTV, acknowledging the problem and promising that within 24 hrs she would call back and respond further with the way forward. I asked is she sure because it was a Saturday and the response was "I will call you within 24hrs"...NO CALL
I received an email response yesterday again, saying we are looking into another installer...
3 weeks and no joy!!
Is MultiChoice service orientated or not, in my books definitely not.
Call Centre is great but after sales service is terrible.
Debating getting uncapped and drop DSTV as a whole.
They will only lose one client...for now.
I received an email response yesterday again, saying we are looking into another installer...
3 weeks and no joy!!
Is MultiChoice service orientated or not, in my books definitely not.
Call Centre is great but after sales service is terrible.
Debating getting uncapped and drop DSTV as a whole.
They will only lose one client...for now.
FS
Fiorentino S's updateReviewer Update
05 Mar 2021, 14:10Situation just not improving.
Got no call last week, received email on Tuesday that installer will be sent out......SMS received Thursday morning that:
DStv: A reminder that your installation with Brighton technology pty ltd *** is set for today. For your security please ask the installer for the ref no. to verify themselves, ref no. KCTKD7. You can track and manage your installation at https://www.dstv.co.za/get-dstv/installers/tracking
No contact, nothing.....today still nothing.
Booked at installer from Johannesburg yesterday 5pm, why is there not jobs allocated to the installers here in Rustenburg...our local Multichoice dealer?
I think DSTV Multichoice should rather cancel my service, as this is a month now that this is going on. But never scared to bill me!!
Terrible after-sales service.
Got no call last week, received email on Tuesday that installer will be sent out......SMS received Thursday morning that:
DStv: A reminder that your installation with Brighton technology pty ltd *** is set for today. For your security please ask the installer for the ref no. to verify themselves, ref no. KCTKD7. You can track and manage your installation at https://www.dstv.co.za/get-dstv/installers/tracking
No contact, nothing.....today still nothing.
Booked at installer from Johannesburg yesterday 5pm, why is there not jobs allocated to the installers here in Rustenburg...our local Multichoice dealer?
I think DSTV Multichoice should rather cancel my service, as this is a month now that this is going on. But never scared to bill me!!
Terrible after-sales service.
FS
Fiorentino S's update05 Mar 2021, 14:10
Reviewer Update
Situation just not improving.
Got no call last week, received email on Tuesday that installer will be sent out......SMS received Thursday morning that:
DStv: A reminder that your installation with Brighton technology pty ltd *** is set for today. For your security please ask the installer for the ref no. to verify themselves, ref no. KCTKD7. You can track and manage your installation at https://www.dstv.co.za/get-dstv/installers/tracking
No contact, nothing.....today still nothing.
Booked at installer from Johannesburg yesterday 5pm, why is there not jobs allocated to the installers here in Rustenburg...our local Multichoice dealer?
I think DSTV Multichoice should rather cancel my service, as this is a month now that this is going on. But never scared to bill me!!
Terrible after-sales service.
Got no call last week, received email on Tuesday that installer will be sent out......SMS received Thursday morning that:
DStv: A reminder that your installation with Brighton technology pty ltd *** is set for today. For your security please ask the installer for the ref no. to verify themselves, ref no. KCTKD7. You can track and manage your installation at https://www.dstv.co.za/get-dstv/installers/tracking
No contact, nothing.....today still nothing.
Booked at installer from Johannesburg yesterday 5pm, why is there not jobs allocated to the installers here in Rustenburg...our local Multichoice dealer?
I think DSTV Multichoice should rather cancel my service, as this is a month now that this is going on. But never scared to bill me!!
Terrible after-sales service.