Pricelock Debit Order

<p>I've been on the DSTV Explora premium pricelock plan for some time now and my account was debited with this every month but since August 2016 this was not debited. I tried calling Multichoice several times to inform them of this, each time, the contact centre representative said they cannot and they will escalate this to the debit orders team and someone will call me back. I was never called back.</p> <p> </p> <p>As of January this year my account was handed over to a debt collection agency, I just spoke to their representative who confirmed that there has been a problem with Multichoice's debit order system and there have been clients impacted by this. They admitted that this was no fault of the client as it was a multichoice system, yet I now have to face a negative credit rating because Multichoice won't have the decency to call me themselves so they use third party debt collection comapanies.</p> <p> </p> <p>I still explained to the lady that even if they collect the outstanding amount, DSTV still needs to contact me to collect the monthly amount or it will continue adding up. I find it unacceptable that they way that DSTV has dealt with this is by handing me over to a collection agency when I have never been late with a single payment nor have I done anything to stop my debit order from being collected. Why should I face a negative credit rating because of this? And worse of all, when I initially signed up for the plan and didn't want to go onto debit order out of fear of something like this happening, I was told that Debit Order is my only option on this plan.</p> <p> </p> <p>Will someone from Multichoice please have the decency to call me back and sort this out.</p>