Pricelock Debit oder

Iyoooooooooo......... I have never received such bad customer service ever before, Multichoice its just the worst, I do not even think they give training to there call centre agents or do they even have QA who listen to calls..... I get paid on the 29th it was on a Saturday so I was paid on Monday 31 February 2022, I missed my pricelock debit order that is R499.00, called in to get details so I can make manual payment a Lady called Nondumiso answered my call, she said the outstanding amount is R980.00 I asked her why because I only missed one payment and told me I do not pay my debit orders that is why I need to pay that amount, she was giving me attitude while raising her voice, I asked to speak to the Supervisor then she just muted me, I held on for over an hour.......