PRICELOCK CUSTOMER SERVICE AND ON THE DOT COURIER SERVICE SUCKS!!!!

I'm experiencing very bad service from DSTV. On the 1st April 2020 we opted for a Pricelock option with Explorer being delivered and installed and pay via Debit Order. After 3 weeks we made a follow up and was advised of short staff due to lockdown. The installer kept on phoning to find out of the explora was delivered. We then made numerous phone calls ans spend over R500 on airtime no one could assist. I then send messages to their Face Book messanger and was advised that it was sent via On the Dot Courier service 26 June 2020 and the notes states "cant deliver no one home" to my suprise that was During the heart of lockdown and we were and still are at home. I told them that, that is a blatent lie. After that they told me the address was incorrect, i then request proof of the delivery note and to my suprise the address was perfectly write. They then told me their will escalate the matter. I spoke to Nompumelelo Buthelezi and the promised to look into the matter and she even told me as per notes on the system i spoke to her previously and i told her but you never got back to me. She then took my email address and gave me hers. After 1 week of not getting any feedback from her i sent her email and she rep**** she doesnt have any feedback as yet. I sent emails to Help@multichioce they does not even respond. Went via Dstv App it takes more than an hour to get connected to an Agent so i had to spen on Data also but they cant even read the notes on the system so everytime i get through to an agent i must repeat the same thing as well as with Customer Service Call Centre. Useless!!!! Two weeks after that i sent more emails and she did not even respond anymore. I then contacted th Facebook messenger again and they escalated the matter for the 12th time again and Princess Mbata phoned me (she is working from home and the kids made a huge noice in the background im sure she didnt even understand my querie because of the noice she just wanted to get rid of me over the phone)so she said she will send a Manual instruction to the warehouse because her system is currently freezing she will get back to me. Till today nothing. I then contacted the Facebook team again and the send me the Delivery Note and said must follow up with the courier service. Ive tried and the courier service kept on transfering from one department to another until my R300 airtime was depleted because they cannot get hold of someone at the warehouse and they cannot assist me. Debit orders went off smoothly every month but we do not get any service. We are paying for extra view of which does not even work because the one agent said we must by the new S6 dish because it works with the Explora. We bought it so that when the Explora comes everything will be ready for the installer. But now we are now sitting with the S6 decoder (which is not compatible for the PVR) to get extra view and we are paying for xtraview. And we are still waiting for the Explora. 6 Months without any service this is Pathetic. They Just ignore customers and does not even care. Customers must pay monthly without service and spend extra on airtime and data to get hold of them without any success on being serviced. This is the worst company ive ever dealt with